Shipping policy

SHIPPING POLICY

Store Name: Oudsia
Email: contact@oudsia.com
Website: https://oudsia.com
Effective Date: October 16, 2026

1. Overview

At Oudsia, we aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when you shop with us.

Please review this policy before placing your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

During sales, promotional events, or periods of high order volume, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Order processing time is separate from shipping and delivery time.

3. Shipping Destinations

Oudsia currently serves customers in the United States.

Available shipping destinations and delivery options will be displayed at checkout. Shipping availability may vary depending on the product and delivery address.

If we expand our shipping destinations, this policy may be updated accordingly.

4. Shipping and Estimated Delivery Times

Estimated delivery times depend on the shipping method, fulfillment location, destination, and carrier.

For U.S. orders, the estimated delivery timeframe will be displayed at checkout or communicated through the relevant order confirmation or shipping notification.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier disruptions, weather conditions, customs processing, or other circumstances outside our reasonable control.

5. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The shipping cost may vary based on the delivery address, selected shipping method, order size, weight, and applicable promotions.

If free shipping is offered, any eligibility requirements or restrictions will be disclosed in the relevant offer or at checkout.

6. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing your order details.

When tracking is available, we will send a shipping confirmation email with the tracking number and relevant tracking information once the order has been dispatched.

Please allow time for the carrier's tracking system to update after shipment.

If you have not received tracking information within the expected processing period, contact us at contact@oudsia.com.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will try to make the correction before the order is processed or shipped, but changes cannot be guaranteed.

Oudsia is not responsible for delivery problems caused by incorrect or incomplete addresses provided by customers, subject to applicable law and the circumstances of the order.

8. Delayed, Lost, or Missing Packages

If your order is delayed, please check the tracking information and allow a reasonable period for carrier updates.

If your package appears lost or has not arrived within the estimated delivery timeframe, contact us at contact@oudsia.com with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue and determine the next steps.

Nothing in this section limits any refund, replacement, or other remedy required by applicable law.

9. Delivered but Not Received

If tracking indicates that your order has been delivered but you have not received it, we recommend checking:

Your mailbox, porch, or designated delivery location.
With household members, neighbors, or building management, where appropriate.
With the shipping carrier for additional delivery details.

If you still cannot locate your package, contact us at contact@oudsia.com so we can review the situation.

Each case will be assessed individually, subject to carrier information and applicable consumer protection laws.

10. Damaged or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, email contact@oudsia.com with your order number, a description of the issue, and photographs if available.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

11. Customs Duties and Import Charges

If an order is shipped internationally, customs duties, import taxes, or other applicable charges may apply depending on the destination and shipping arrangement.

Any responsibility for such charges will be communicated where applicable and handled in accordance with the terms disclosed at checkout and relevant law.

For U.S. deliveries, any applicable duties, taxes, or additional charges will be handled according to the shipping arrangement and applicable requirements.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at contact@oudsia.com.

We will attempt to cancel it before fulfillment or dispatch. Once an order has shipped, cancellation may no longer be possible, and our Return and Refund Policy may apply instead.

Any refund will be processed in accordance with our applicable policies and legal obligations.