Refund policy

RETURN AND REFUND POLICY

Store Name: Oudsia
Email: contact@oudsia.com
Website: https://oudsia.com
Effective Date: October 16, 2026

At Oudsia, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our Return and Refund Policy before placing an order.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

The item is unused and in its original condition.
The product is returned with its original packaging, accessories, and tags, where applicable.
You provide proof of purchase, such as an order confirmation or receipt.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such exclusions will be disclosed where required by law.

2. Non-Returnable Items

The following items may be excluded from returns where permitted by applicable law:

Products marked as final sale or non-returnable before purchase.
Used personal-care or hygiene products that cannot reasonably be resold for health or safety reasons.
Gift cards and other non-refundable items where applicable law permits.

Defective, damaged, incorrectly shipped, or misrepresented products remain subject to applicable consumer protection laws and any remedies required by law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at contact@oudsia.com as soon as possible. Include your order number, a description of the issue, and photographs when appropriate.

We will review your request and, as applicable, arrange a replacement, refund, or other appropriate resolution.

4. How to Request a Return

To initiate a return:

Email contact@oudsia.com with the subject line “Return Request.”
Include your order number, the item you wish to return, and the reason for the return.
Wait for our instructions and return authorization, if required.
Package the item securely and ship it to the return address provided by our customer support team.

Please do not send items to an address printed on the original package without first confirming the correct return address with us.

5. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons unrelated to our error, the customer is responsible for return shipping costs unless otherwise stated at checkout or required by law.

If an item arrives damaged, defective, or incorrect, Oudsia will provide an appropriate resolution, including covering reasonable return shipping costs where applicable or required by law.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by law.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after this period, please contact us at contact@oudsia.com.

7. Exchanges

If you wish to exchange an item, contact us at contact@oudsia.com before returning it.

Exchanges are subject to product availability and our return eligibility requirements. If an exchange is unavailable, we may offer another appropriate resolution.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it is processed or shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and may instead need to follow our return procedure.

Any cancellation refund will be processed in accordance with applicable law and the circumstances of the order.

9. Lost or Delayed Orders

Delivery times may vary due to the shipping carrier, customs processing, weather, or other circumstances beyond our control.

If your order appears lost or has not arrived within the expected delivery period, contact us at contact@oudsia.com. We will review the shipment information and work with the relevant carrier to determine the appropriate next steps.

10. Consumer Rights

This policy does not limit or exclude any rights or remedies that cannot legally be waived under applicable federal or state consumer protection laws in the United States.

Where applicable law provides a greater right to a refund, return, replacement, or other remedy, we will comply with those requirements.