Privacy policy

PRIVACY POLICY

Store Name: Oudsia
Contact Email: contact@oudsia.com
Effective Date: October 16, 2026
Website: https://oudsia.com

1. Introduction

Welcome to Oudsia (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

Name
Email address
Billing and shipping address
Phone number, if provided

Order and Transaction Information

Products purchased and order history
Payment status and transaction details
Billing, shipping, and delivery information

Device and Usage Information

IP address
Browser type and device information
Website activity, pages visited, and interactions
Cookies and similar tracking technologies

Customer Support Information

Information you provide when contacting us about orders, returns, product inquiries, or other customer service matters.

We collect information directly from you, automatically through our website, and from service providers involved in operating our store.

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders.
Arrange shipping, delivery, returns, and refunds.
Process payments securely through payment service providers.
Communicate order confirmations, shipping updates, and customer service responses.
Improve our website, products, and shopping experience.
Detect, investigate, and prevent fraud, unauthorized transactions, and security issues.
Send promotional emails or marketing communications where permitted by law and subject to your preferences.
Comply with applicable legal, tax, accounting, and regulatory requirements.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and measure marketing performance.

These technologies may be provided by Shopify and other analytics or advertising services we use.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. How We Share Your Information

We may disclose personal information to trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform and store hosting provider.
Payment processors: To securely process payments and related transactions.
Shipping and fulfillment providers: To deliver orders and process returns.
Analytics providers: To understand website usage and improve our services.
Advertising and marketing providers: To measure campaigns and deliver marketing, subject to applicable privacy laws and your choices.
Professional advisers: Such as legal, accounting, and compliance professionals.
Government authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not authorize our service providers to use personal information for purposes beyond those permitted by our agreements and applicable law.

We do not sell personal information for money as a general business practice. However, certain advertising-related disclosures may qualify as a “sale” or “sharing” under applicable privacy laws. Where required, we will provide appropriate notice and opt-out options.

6. U.S. State Privacy Rights

Depending on your state of residence and whether applicable legal requirements are met, you may have the right to:

Access: Request information about the personal information we collect and process.
Know: Request details about the categories and specific pieces of personal information we hold, where applicable.
Delete: Request deletion of your personal information, subject to legal exceptions.
Correct: Request correction of inaccurate personal information.
Opt out: Opt out of the sale of personal information, targeted advertising, or certain profiling activities where applicable.
Limit certain uses: Request limitations on the use or disclosure of sensitive personal information where provided by law.
Appeal: Appeal certain decisions we make regarding your privacy request where applicable.
Equal treatment: Exercise applicable privacy rights without unlawful discrimination.

These rights vary by state and may be subject to verification requirements and legal exceptions.

How to Exercise Your Rights

To submit a privacy request, email us at contact@oudsia.com with the subject line “Privacy Rights Request.”

Please describe your request and provide enough information for us to identify the relevant records. We may ask for reasonable verification before responding.

If applicable law provides a right to appeal a denied request, you may request an appeal by replying to our decision or contacting us at the email address above.

Where required by applicable law, we will recognize and process valid opt-out preference signals, including Global Privacy Control (GPC), in accordance with the relevant requirements.

7. California Privacy Notice

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our business, you may have additional rights regarding your personal information.

These may include the rights to know, delete, correct, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and receive equal treatment when exercising your rights.

We will provide any additional disclosures, notices, and opt-out mechanisms required by applicable California law.

If we engage in activities that legally constitute selling or sharing personal information, California residents may exercise applicable opt-out rights through our designated privacy request method and any required website link or preference mechanism.

8. Email Marketing

If you subscribe to our marketing emails, we may send you product announcements, special offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting us at contact@oudsia.com.

Even if you unsubscribe from marketing emails, we may continue sending essential transactional communications, such as order confirmations and shipping notifications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, and dispute resolution.

Retention periods depend on the type of information, the purpose of collection, and applicable legal obligations.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Payment information is handled through applicable payment service providers. We do not intentionally store full payment card security codes.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without legally required authorization.

If we discover that we have collected personal information from a child in circumstances where collection was not permitted, we will take appropriate steps to delete that information.

Parents or guardians who believe a child has provided personal information to us may contact contact@oudsia.com.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

Oudsia may use service providers that process or store personal information in the United States or other countries.

As a result, your information may be transferred to and processed in a country other than the country in which you reside. Where required, we will take appropriate steps to ensure that such transfers comply with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

Any updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.